In 1969 DHL started its inbound operations under the name DHL International. On 9th March 1982 after signing a joint venture agreement with the (Late)..more
"very bad response!"
"DHL Pakistan has such a poor customer service! It is really annoying when one of my friend inquired about the cost of sending a parcel here in Ireland and the representative has no answer. The website response is also very poor while checking the delivery costs from Pakistan to international destinations."
"Really bad service from DHL! My two packages are stranded inside DHL warehouse at Allama Iqbal Airport, Lahore since two months. All documents, NOCs etc. have been delivered but they are still not shipping! This is so frustrating, what a bad and totally unreliable service!!"
"What a wao experience this time! Greatly appreciate the professional services provided at your I.I Chundrigarh Road, Karachi branch."
"No response! Parcel not received on time, ridiculous customer service as far as DHL express import parcels are concerned!"
"We mostly use DHL service, they have a very efficient world wide delivery network. Thanks DHL!"
"We are not a DHL client, but sometimes we use your services for extremely important documents. We found DHL to be very responsible in delivering worldwide documents as per commitments!"
"DHL is the best and most professional courier company in Pakistan. We have been dealing with them for the past several years and are very satisfied with their services."
"DHL is an excellent courier company. My client sends me many things via DHL and I always get them on time."
"DHL is an excellent courier company. We are clients for the past ten years and are very happy with their services."
"I like DHL."
"One of the best courier companies of Pakistan. We have always used DHL as they provide timely deliveries at best rates."
In 1969 DHL started its inbound operations under the name DHL International. On 9th March 1982 after signing a joint venture agreement with the (Late) Brig® Sadiq Nawaz Khan Awan, DHL started operating under the name DHL Worldwide Express with six employees in Karachi. DHL continuously expanded its operations across Pakistan and in 2008 Deutsche Post DHL took 100% ownership.
DHL’s commitment to Pakistan has seen the business evolve and expand into a true market leader. By consistently investing in people, infrastructure and technology to streamline its operations and enhance service quality, DHL has remained at the forefront by providing quality logistics services. As a result, today the Company has one of the most extensive international express operations in the country. Serving across 22 cities across the country with over 50 Service Points, more than 120 vehicles and a workforce of over 500, DHL has helped businesses grow across borders.
In 2008, DHL inaugurated its Airside Facility at Jinnah Airport Karachi. Built at a cost of USD$ 5 million, it provides state-of-the-art logistics handling and in-house Customs Clearance to DHL Express Pakistan’s growing customer base and is the only facility of its kind in the country.
DHL’s impressive Airside Facility at Jinnah International Airport, Karachi, with its in-house customs clearance, advanced x-ray screening and latest explosive detectors holds an envious position amongst logistics players. This facility also enjoys the distinction of setting DHL apart as the first and only air express company in Pakistan to acquire a Class ‘A’ TAPA - Transported Asset Protection Association certification, in addition to being ISO 9001:2008 certified.
DHL has also made considerable investments in a state-of-the-art Quality Control Centre - QCC in Karachi. The QCC serves as a nerve centre for all shipments coming in or going out of Pakistan by providing real-time tracking data, from shipment pick-up to final delivery.
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