| 2 Star Ranking |
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"Management now running after money only. No focus on quality, No focus on customer service. Reference my bill no. D10410112463 generated at Wapda Town outlet! Used to be a good store when operated a single branch out of Liberty market Lahore."
"Fortunately I called for the very first time and the response was prompt and effective. I think earlier responses worked in my favor! "
"Absolutely right, one of the poorest telephonic response in Pakistan.. They must improve!"
"Very poor service on the phone. The exchange transfers the call but no one attends the phone. Really pathetic for a super mall!!!"
"I like your menswear section on 4th floor! You should bring in more international brands like Mango (Men), Burton (UK), French Connection,C&A, Kotton (Turkish) and do away with local brands as they are available all around anyhow!"
"I called at the Faisalabad branch two times! Every time the staff at Alfatah disconnects the phone after putting me on hold for ten minutes. Very poor customer service!"
"I love shopping at Al-Fatah and been doing the same for decades now! Recently I was very alarmed to see some haram products available on full display. Even after bringing this to the owners notice nothing was done to remove them. Please make sure whenever you buy an item it should be HALAL!"
"Very bad customers service on the phone! No body listens to you and after a wait of 10 minutes the phone is just disconnected!"
"A good supermarket. Can buy many things from here but they don't have branded nail colors."