"No one picks up the phone, reservation, sales or accounts. Hopeless service! When compared with their overseas service they need to improve a lot!"

"Today I called office of Thai Airways and got a good response! I think due to high rush it makes it difficult to handle all the queries."

"Very bad customer service! I am desperately trying to get some information about my cargo but no one at Thai Airways is really interested in helping the passengers... salute THAI AIRWAYS management....such a bad bad experience!!!!"

"Please hire someone who knows how to read, understand and respond properly to email inquiries! I could never get through your phone lines. So I wrote an email asking basic questions. I felt very lucky when I received a reply, but after exchanging 4 emails up till now my questions are still unanswered. Very ineffective and a complete waste of my time."

"Make improvements on response claims, especially those submitted at your main Head Office."