The Government of Pakistan, established the Federal Ombudsman in 1983 in accordance with the requirements of the Constitution of the country. The Provinces followed suit and established Provincial Ombudsmen. Thus Pakistan joined the international club of countries having the office of Ombudsmanship as a critical component of welfare states with adequate focus on service delivery at national and sub-national levels. Sectorial needs lead the government to establish the office of specialized Ombudsmen for Tax administration, Insurance and Banking sectors.

Charter & Function:

The core function of the Federal Tax Ombudsman revolves around the disposal of complaints of tax maladministration promptly, justly and fairly through an independent investigation, and to rectify any injustice done to a taxpayer by actions of the tax employees of Federal Board of Revenue – FBR, Government of Pakistan.

The Ombudsman’s institution in Pakistan is not a parallel judicial system to compete with the courts, or act as a further body to which those unsuccessful in the courts can appeal.