"Aquafina customer service and water supply are very bad! Always not on time! "

"Pathetic customer service for Rawalpindi home deliveries....called them ten times but the madam on the line always puts you on hold for long and then the line gets dropped...seriously not buying it!"

"Worst supply service!"

"Getting worst supply after holidays. In the beginning the service was good. But since we become regular customers, suffering badly. No reply on the available 10 to 15 numbers. Strongly thinking to change company."

"Aquafina Islamabad distributor Haidri Beverages has a third class delivery system. We order ten times everyday, but still we don't have water. Please if you cannot run this service then resign and let someone better than you do the job who can make on time delivery."

"I am customer of Aquafina. I am sorry to say that Aquafina failed to supply water us, every week I have to call and request to supply water but nobody attends the so called Hotline ‭number. Long story short, after several weeks of trying now I am going to switch to Nestle, at least they have quality and standard."

"We came back from abroad on 22nd June 2018. We wanted our weekly delivery service reinstated and we called the local office and driver 4 to 8 times a day, Monday through Friday. The driver came finally on 27th June and promised that he will come again on 6th July. On the 6th he texted us that he will be coming but has not shown up yet. The phones are constantly busy or not answered or even worse, our calls are disconnected. We used to live in Karachi and the service was so smooth. We never had to call but the driver just showed up and delivered water every week, same time, but there is something seriously wrong with your company here in Islamabad."

"Very bad service no response on complain and water delivery service is not good. call it again and again, no management to respond."

"With due respect you service is very bad specially in summers and no helpline from where customers get information, all lines are closed or continuously engaged. All this in Ramadan is very very sad. Please resolve your distribution issues!!"

"Our company is a renowned group in poultry sector wants to move from Nestle to Aquafina but their corporate manager is lingering on this matter and don't want to make contract whereas on representatives of Murree Sparklett are visiting our offices multiple times to offer their services!"

"Aquafina has a pathetic customer support service! I have called all their helplines contact numbers. But none is responsive. I did not receive my water as the delivery guys did not turn up today. This is very unprofessional attitude. The delivery guys are not educated or have good communication skills. I am looking for alternative. Please don't trust this company. Only headache."

"I used Aquafina bottled water for my family while I stayed in Karachi. I am satisfied with the quality of water and service both. Now, I am moving to Islamabad, I would like to convey my beast regards to the service providers and higher management of Aquafina for their kind facilitation."

"This is an update to my earlier review posted on 21st of August-2017: The matter has now been settled after talking to the manager. The problem was created by an employee, who was released from the Company service."

"Worst, fraudulent company, don't trust them. Their salesman took Rs. 2000/- however, Head-Office is saying your details are not in the system you have to pay again to activate the account. Incredible!"

"Become a customer at your own risk! They are pathetic when you try to get in touch.. WORST CUSTOMER SERVICE!! "

"I have never experienced a more chaotic and mismanaged utility service than Aquafina in Islamabad! Their delivery days are not fixed on a regular basis, their delivery timings are absolutely uncertain, their feed back and response system is almost non-existent and their promises against your persistent complaints, if you are lucky enough to speak to somebody on the counter, are only hollow words! What a waste of time and resources. "

"Aquafina can at best be called indifferent if not outright rude! I tried every number that was suggested by the automated helpline i.e 111-787-489 and on all numbers same music is played out with an announcement assuring the caller that you are next in line. But no body seems to be free to attend no matter how long you may hold on! Amazing and very disappointing."

"Worst service ever!!! Aquafina was suppose to deliver us the water bottles a week back and still your distributor has not arrived in Blue Area, Islamabad. If you can not deal with customer services, please tell Pepsi to close this company! Highly disappointed! No one is answering the universal number either! Pathetic service!"

"AQUAFINA is the best of the best. I am using Aquafina mineral water for the past two years. Their water quality is consistently very good which is something unique in Pakistan. I belong to district Tharparkar a remote area of Sindh, Pakistan. Over here Aquafina dealer is selling (23 litters) bottle in Rs. 250/-. The bottle price is very high as compare to Mirpurkhas, Hyderabad as well as Karachi. So due to high price by local dealer many people are not using this water. Company representatives are requested through this message for see and solve this genuine problem."

"AQUAFINA is the best of the best. I am using Aquafina mineral water for the past ten years. Their water quality is consistently very good which is something unique in Pakistan."